Eva for Contact Centers

A self-service solution that integrates an intelligent virtual assistant and an Interactive Voice Response (IVR) system to address and deflect common tasks and queries from customers so agents can handle complex issues and provide exceptional service

  • Lower costs by automating common service interactions
  • Increase customer satisfaction with access to Customer Service 24/7
  • Deliver personalized experiences with predictive analysis
Eva

Stakeholder Challenges

C-Level

  • Do you see the Contact Center as an expense rather than an essential driver of tangible business and customer value?
  • Are two of your key challenges implementing change and a strong customer focus?

Customer Service Director

  • Do you need to improve the end-to-end customer experience and the Voice of the Customer (VoC) program?
  • Do agents have the required information to do their jobs effectively? Or is there a high churn rate?

Enterprise Architect

  • Are you responsible for overall solution development for the digital transformation roadmap?
  • Are you held accountable for improvement in operations both technically and financially?

Solution Traits

Rely on Eva, your superpower, to overcome challenges and produce better business outcomes
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Ambient
Augmentation

Eva enables Contact Centers to provide self-service options and increase customer satisfaction

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Discovery
in Complexity

Eva for Contact Centers integrates an intelligent virtual assistant, an IVR system and backend enterprise applications

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Business
Scalability

Personalized self-service experiences that can scale to hundreds of thousands of users

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Trustworthy and
Explainable AI

Contact Centers can deploy Eva in a transparent, inclusive, principles-based manner

Ready-to-deploy accelerators to
jump start resource management

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Intent Dashboard

Know and rank the reasons customers reached out for help and their primary goals

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Knowledge Builder

Automate how knowledge gained over time can be used to improve agent responses and training

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Agent Assist

Surface relevant information based on the context of the conversation that will aid both new and experienced agents in quickly helping customers

What makes Eva different?

Experience what you didn’t know was possible

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