"Application and software engineering leaders charged with evolving and operationalizing their artificial intelligence (AI) ecosystem for natural language automation should push boundaries on multimodal experiences while demonstrating brand character and empathy by exploring avatar, speech, gesture and emotional AI technologies," according to Gartner.

Watch this 4-min Expert Insight Video with Anthony Mullen, Sr. Director Analyst, to learn additional insights about how to tackle the challenges you face in shifting from a tactical approach to automation to a strategic approach for natural language automation.

Gartner, Expert Insight Video: Evolve to a Strategic Approach for Natural Language Automation, Anthony Mullen, 31 August 2021. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

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