Eva for Healthcare

An advanced Conversational AI platform that enables the development and deployment of intelligent virtual assistants that make user experiences simpler and highly personalized

Both healthcare payers and providers can offer enhanced customer interactions with Eva that deliver better outcomes and increased satisfaction

Eva
For Payers
For Providers

For Payers

  • Meet expectations for customer support on web and mobile channels by offering a higher frequency of interactions (24/7 and instant chat availability)
  • Move engagements to less expensive customer self-service channels with faster time to resolution, which reduces cost to serve
  • Provide proactive advice and engagement to increase satisfaction and build customer loyalty
Eva

Stakeholder Challenges

C-Level

  • Are you charged with driving an AI strategy for your company?
  • Are you looking for an AI healthcare solution that helps identify high-risk patients?

Vice President, AI Strategy

  • As a leader in the AI CoE, do you help drive the intelligent automation roadmap?
  • Do executives rely on you for advice on AI technology investments?

Enterprise Architect

  • Do you need an advanced AI to effectively and automatically ingest data?
  • Are you held accountable for improvement in payer operations both technically and financially?

Solution Traits

Rely on Eva, your superpower, to overcome challenges and produce better business outcomes
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Ambient
Augmentation

Create personalized interactions that are context-aware and adapt to users’ needs by anticipating desires

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Discovery
in Complexity

Integrate an intelligent virtual assistant with backend healthcare payer systems and use predictive analytics to extract meaningful insights from the data

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Business
Scalability

Personalized self-service experiences that can scale to hundreds of thousands of users

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Trustworthy and
Explainable AI

Healthcare payer companies can deploy Eva in a transparent, inclusive, principles-based manner

Ready-to-deploy accelerators to
jump start resource management

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Intent Dashboard

Know and rank the reasons members contacted the healthcare payer and their primary goals

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Knowledge Builder

Automate how knowledge gained over time can be used to improve customer service agent responses, training and payer operations

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Agent Assist

Surface relevant information based on the context of the conversation that will aid both new and experienced agents in quickly helping customers

For Providers

  • Capture patient stories accurately with secure speech recognition and transcription across all major EHR platforms
  • Increase productivity and reduce errors in healthcare settings
  • Protect patient data with HIPAA-compliant intelligent virtual assistants
Eva

Stakeholder Challenges

C-Level

  • Do you need to explore potential opportunities to develop a cogent AI strategy?
  • Are you looking for an AI healthcare solution to improve clinical workflow?

Director of Health Information Management

  • Do you need an AI solution that provides immediate returns through better consumer engagement?
  • Do executives rely on you for advice on healthcare technology investments?

Enterprise Architect

  • Do you need an AI solution to effectively and automatically ingest patient-related data?
  • Do you need to gather requirements of AI solutions to address your healthcare business needs?

Solution Traits

Rely on Eva, your superpower, to overcome challenges and produce better business outcomes
icons

Ambient
Augmentation

Create personalized interactions that are context-aware and adapt to users’ needs by anticipating desires

icons

Discovery
in Complexity

Integrate an intelligent virtual assistant with backend healthcare provider systems and use predictive analytics to extract meaningful insights from the data

icons

Business
Scalability

Personalized self-service experiences that can scale to hundreds of thousands of users

icons

Trustworthy and
Explainable AI

Healthcare providers can deploy Eva in a transparent, inclusive, principles-based manner

Ready-to-deploy accelerators to
jump start resource management

icons

Intent Dashboard

Know and rank the reasons members contacted the healthcare provider and their primary goals

icons

Knowledge Builder

Automate how knowledge gained over time can be used to improve employee responses, training and healthcare provider operations

icons

Agent Assist

Surface relevant information based on the context of the conversation that will aid both new and experienced agents in quickly helping customers

What makes Eva different?

Experience what you didn’t know was possible

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