Delivering Intelligence for the Digital Enterprise
Openstream's EVA is a Context-aware, Multimodal Virtual Assistant Platform that addresses many of the key requirements of Enterprise Line of Businesses (LoBs) and challenges of their IT Departments in implementing their digital strategy and solutions.
Meeting users on their preferred channel, it knows their goals, preferences and priorities, and collaborates with them to deliver an "in-the-moment" personalized experience. As an Assistant, EVA monitors vaious enterprise applications and content sources for events of interest for the users and helps complete tasks without friction in the interaction.
Eva™
Openstream's Enterprise Virtual Assistant is a multimodal conversational platform that enables users to interact naturally with various enterprise applications. It automates many routine functions (from simple to complex) and assists users by learning their higher-level goals and context including preferences and priorities.
Features
Virtual Assistant capabilities will help better business outcomes
Multimodal
Responds to voice,touch,vision,gestures and text
Context Aware
Responds to situations and prioritizes, based on user behavior
Intelligent
Underpinned by Conversational AI, Deep Neural Networks and Machine Learning
Multi Channel
Meets users on their preferred channel (web, IM, mobile or social) and is IoT ready
EvaCafé™
EvaCafé is a feature rich authoring studio for context-awre multimodal conversation development and deployment across the enterprise, with ready integration to the most popular applications and bots of any knowledge and data-driven organization.
for script-less Virtual Assistant Deployment
How can Eva Help?
EVA Significantly Enhances Engagement
Provide unique insights that improve user experience and reduce transaction time
Address user's higher-level goals, not just providing a literal response to queries
Create new opportunities to better serve users with insights gained through Artificial Intelligence (AL) and Machine Learning (ML) techniques
Embrace an agile (iterative, quick, flexible) approach of working and utilize interaction data to drive project decisions and innovation
Build capabilities that can be leveraged repeatedly across various enterprise functions rather than building solutions for each problem
Build and Retain a User genome – Unified representation of the customer persona to provide rich insights and user experience, across channels and functions in the enterprise